Only those with a lucid & adaptive offering, nuanced pricing, personalized promotion and a seamless experience are still holding up their stakes at the table.
How to manage customer churn in the face of high competition?
How to adapt to the rapidly evolving customer needs?
How to ensure a consistent customer experience?
How to keep up with fast paced technology innovation?
And most importantly - How to balance customer privacy with targeted advertising?
The only way to unlock the telecom puzzle is to introduce Artificial Intelligence and Machine Learning to manage the large amount of data generated by millions of customers.
Understanding this data helps us make sense of customer loyalty, customer engagement and make the business agile. The Convergytics Solution has following key components