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Only those with a lucid & adaptive offering, nuanced pricing, personalized promotion and a seamless experience are still holding up their stakes at the table.
How to manage customer churn in the face of high competition?
How to adapt to the rapidly evolving customer needs?
How to ensure a consistent customer experience?
How to keep up with fast paced technology innovation?
And most importantly - How to balance customer privacy with targeted advertising?
The only way to unlock the telecom puzzle is to introduce Artificial Intelligence and Machine Learning to manage the large amount of data generated by millions of customers.
Understanding this data helps us make sense of customer loyalty, customer engagement and make the business agile. The Convergytics Solution has following key components
Manage customer loyalty and increase value per transaction
Reduce margin erosion and prevent leakages due to excessive promotions while retaining your competitive edge
Understand customer sentiments across all touchpoints and deliver a seamless Omnichannel experience
Combine best of broad-reach and personalized targeting to get more customers
Increase sales and brand equity by optimizing marketing spends
Our AI powered network management sets the foundation for delivering reliable services
Case Study Marketing spend optimization and planning to drive brand …
Case Study Machine learning solution for real time fraud detection …
Case Study Use machine learning to enable personalized targeting for …
Case Study Run centralized pricing strategies with real time offer …
Case Study Augmented intelligence to enable dynamic customer journey orchestration …
